Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified. You need to fill in the special form with the necessary data in order to enter into the sales agreement.
Ways of payment
There are three alternative methods of payment for purchasing products from our online store:
- By credit or debit card: Payments via Viva Payments.
Accepted cards: Visa, Mastercard, American Express.
- Bank Transfer (Alpha Bank)
- Cash on delivery: Payoff is done simultaneously with the receipt.*
We take the importance of security in electronic transactions very seriously. We have taken all the necessary measures to ensure the payment services are delivered with the highest security.
Ensuring Data Transfer Security
To ensure data transfer security the encryption protocol EV SSL-128bit is used. The system is implemented in cooperation with the company Thawte, which specializes in security transactions.
From the beginning to the conclusion of your on-line session, all information and personal data is encrypted using 128-bit Secure Socket Layer (SSL) encryption. Every time you make a payment with Viva, all communication between your computer and Viva systems is encrypted using the 128 bit EV key from Thawte (the most recognized company in issuing cryptographic keys for banking services). This means that each time you send information to the system, your browser encrypts the key using the first 128 bits and then transmits the encrypted data to the system. The Viva system first decrypts the information obtained using the same key (assigned as soon as the connection is initiated with the service) and processes it. The Viva systems transmit data using the same encryption process.
Viva Payment Services is a payment institution licensed by the Bank of Greece. The same basic principles that apply to traditional banking also apply to Viva. All information supplied by the card holder to Viva is confidential.
Regarding the PCI-DSS certification, our company and Viva have taken all necessary steps deemed necessary in the context of the services provided.
During your visit to the website of www.beyou.com.gr of the company 4teens and for being able to order products, but also to ensure the ability to contact you with information regarding new products, we may ask you to fill in your personal information (name, surname, email address, mailing address, credit card details, etc.).
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.
The online store www.beyou.com.gr operates according to the Greek and EU legislation and maintains with security your personal data for as long as you are registered with a service offered by www.beyou.com.gr and deletes them after the termination of any manner of relationship.
You can return any product for FREE and we will refund you within 10 days, if the return is due to our company’s mistake (τhe return can be done by issuing a credit note or refund).
If you want to return the product for personal reasons, without any company’ error, then the shipping costs must be covered by you. You have the right to make only one return for each product.
If you want to return your order, you should know the order number you wish to return or exchange (color or size). We cannot do it without these details, so please make sure that the form has been completed and is included in the package. Also if you need an exchange, make sure you include the size or color you want on the form.
- The customer may rescind the sale within 7 days of product shipment and bear the cost of returning it to the company.
Given to the company to accept return of the product if the package is not violated when accompanying the product with proof of payment. Also, it should be completed and sent back the form you'll find here. The money sent back within 7 days of receipt of the product.
The return can be made by issuing a credit note or refund.
Change of Color or Size
- You can exchange your product for a different size or color within 7 days of receipt of the original order. In this case the return costs and the expenses of the new shipment must be covered by you. If the change is due to our company’s error, the corresponding costs are covered by us. You can make only one change to each product.
- Just note the details of your replacement on the return form that came with your order.
- If you want to return an item for an exchange in size or color, we will send the replacement to the delivery address already mentioned on your order, except if you write a new one at the appropriate filed on the form.
- All products will be inspected on their return to the company.
- The products are your responsibility until they reach our company, you must then make sure they are properly packaged (not necessarily in their original packaging) and not be damaged on the way!
- In the event that an item returned to us is in an inappropriate situation, we will have to send it back to you.
- The company bears no responsibility for any personal items that are returned to us by mistake.
- We recommend that you retain your proof of post/courier until the return process is completed and you receive our email stating that we have received your return.
- We can exchange the item for a different size or color of the same product. If you would like a different product, you will need to place a new order.
- In case you wish to return any purchased products, you need to send the products in the the following address:
117 Tatoiou Ave., Μetamorfosi
Athens - Zip Code: 14452
Τel: 210 2815903
Fax: 210 2842072
FOR INTERNATIONAL CUSTOMERS
Most of the conditions mentioned above apply also to international customers. The differences are:
- If you want to replace the product with a different size or color, you must return the product and place a new order.
- Make sure you use a postal service that secures the value of the returned products and always receive proof of shipment.
- The international shipping rates are fixed regardless of the weight of your order.
Carriers deliver parcels during normal business hours and may require a signature for receipt, so we recommend that your order must be delivered to a work address rather than a home address.
- Every duty is charged when the order arrives in the country and must be paid by the recipient of the order. Because customs policies and charges vary widely from country to country, we recommend you contact your local customs office for more information. When there are customs charges may affect the delivery time of your package.
- Please be advised that in case of national celebration/holiday in your country, deliveries may not be made. In this case, please wait for your order to arrive the next working day.